{"id":303,"date":"2018-10-30T15:13:31","date_gmt":"2018-10-30T15:13:31","guid":{"rendered":"https:\/\/help.bmtmicro.com\/customers\/?page_id=303"},"modified":"2018-11-06T16:28:17","modified_gmt":"2018-11-06T16:28:17","slug":"who-to-contact-if-my-download-does-not-work","status":"publish","type":"page","link":"https:\/\/help.bmtmicro.com\/customers\/who-to-contact-if-my-download-does-not-work\/","title":{"rendered":"Who To Contact If My Download Does Not Work"},"content":{"rendered":"<p>If you have already downloaded the full version file using the instructions from your email and the file will not install properly, please contact the product developer for assistance.<\/p>\n<p>If you are having trouble accessing the secure download for your product, please try the manual download instructions first (included in the email with your download link). When <a href=\"https:\/\/info.bmtmicro.com\/contact.html\" target=\"_blank\">contacting BMT customer service<\/a>, please include as much information as possible about the product purchased, including the order # so that we can assist you as quickly as possible.<\/p>\n<p><\/br><\/p>\n<p style=\"font-size: 14px; letter-spacing: .7px;\"><a href=\"https:\/\/help.bmtmicro.com\/customers\/downloading\">\u27f5 Back to Downloading<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have already downloaded the full version file using the instructions from your email and the file will not install properly, please contact the product developer for assistance. If you are having trouble accessing the secure download for your product, please try the manual download instructions first (included in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-303","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Who To Contact If My Download Does Not Work - BMT Micro Customer Help<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.bmtmicro.com\/customers\/who-to-contact-if-my-download-does-not-work\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Who To Contact If My Download Does Not Work - BMT Micro Customer Help\" \/>\n<meta property=\"og:description\" content=\"If you have already downloaded the full version file using the instructions from your email and the file will not install properly, please contact the product developer for assistance. 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