Fraud Policy Update<\/b><\/p>\n
We are experiencing a significant increase in chargeback activity from a small percentage of our vendors. These orders are being placed with completely valid credit card information and as such are very hard to detect.<\/p>\n
In order to deal with this we are going to start monitoring chargeback activity on a per-vendor basis and if the chargeback rate reaches 5% we will automatically convert the account to “Review” status. Review status means that orders are queued and manually reviewed by a BMT sales rep prior to being completed. If the chargeback rate rises to 15% we will close the account and freeze the funds pending an audit of sales to verify authenticity.<\/p>\n
As I said, this applies to a very small percentage of our client base – in fact, I can’t think of a business software or game developer that this would affect. We basically just need a formal policy in place in order to get a handle on the situation.<\/p>\n
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